Information and Communication Technology (ICT)/ Business Process Outsourcing (BPO) to provide hundreds of jobs to residents of Manchester

Thoughts in the life of N.D.W.

He gets to work early in the morning, signs in, heads to his cubicle, sits down and waits for the phone to ring. Finally, the phone rings and he answers, “Good day, you’ve reached… How may I help you?” He goes on to help the caller and moments later he ends, “Thank you for calling…have a good day.” This routine is that of Jevorn Daley, employee at Southerland Global Services located on the Mona campus of the University of West Indies in Kingston. This is a routine that is familiar to many persons who work at an Information and Communication Technology (ICT)/ Business Process Outsourcing (BPO) centre in Jamaica.

ICT is similar to Information Technology (IT), but it focuses primarily on communication technologies and chiefly refers to technologies that provide access to information through telecommunications, while Business Process Outsourcing (BPO) is the contracting of a specific business task, such as…

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