Back in October, there was a fabulous conversation on ALA Think Tank about what is Management 101. So many people participated that the comments filled up eleven pages! I enlisted my Director (thanks, Margaret!) to help me pull out the best of the best and trimmed it down to a two part series.
Today, we’ll focus on the first three categories:
A MANAGER SHOULD BE…
- Be a leader, not a manager.
- Be professional, consistent and kind.
- Be really aware of the power differential – people respond differently to you when you are their boss than they did when you were their peer. If you really want open dialog, you have to create an environment where people feel safe expressing their thoughts.
- Be willing to own up to your own mistakes and shortcomings.
- Be an active listener. Don’t rush to judgement.
- Be willing to change your mind and make sure that your staff understands that it’s okay to change your mind.
- Be compassionate – to everyone.
- Be fair and back up your staff.
- Be optimistic, be positive – but also be alert to the possibility that you’ll be inheriting a couple long-standing, under-addressed problems that you’ll be responsible for fixing.
- Be honest, transparent, and consistent. Have integrity and start with yourself. Be the example.